Nonprofits & institutionsWorkhorse
Design for public participation.
We help people find their way into your organization, whether they are choosing a volunteer role, registering for an event or exploring a public exhibition.
- AARP · LEAPx Innovation Lab
- 2019
- DC Public Library
- 2019 to 2020
Selected work.
Customer experience campaign 
Frontline app 
Strategy principles 
Phase 1 plan AARP LEAPx
AARP · LEAPx Innovation Lab · 2019
Five-phase customer-experience program for AARP's LEAPx innovation lab. A redesigned event ecosystem, a new volunteer-experience flow, a customer-experience campaign, and the design system that handed all of it off to CVENT and AARP's internal developers.
- CX strategy
- Web design
- App design
- Information architecture
- Design system
- Design system guidelines
The exhibition, open 
Type scale 
Question cards 
Map Your DC Story MLK Memorial Library
DC Public Library · 2019 to 2020
The permanent exhibition on DC protest history inside the only public library Mies van der Rohe designed.
- Brand identity
- Exhibition design
- Typography system
- Environmental graphics
- Curatorial partnership